*UPDATE on May 24*
*Boil notice is rescinded. Water is safe to drink, city officials announced Wednesday. Throw out any ice made prior to boil notice and flush faucets in the house for 15 minutes.*
City of Tyler Water Utilities officials are urging all customers within the area bounded by Claude Street to the north, West Houston Street to the south, Vine Avenue to the east and South Peach Avenue to the west to boil their water prior to consumption. This includes drinking, washing hands and face and brushing teeth.
Children, seniors, and people with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions, officials said Friday.
To destroy harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.
The city said the water has low disinfection residuals, in which the Texas Commission on Environmental Quality (TCEQ) has required the City of Tyler public water system to notify residents.
Tyler Water Utilities is currently investigating the cause of the low residual reading and is moving water supply with compliant residual levels from other parts of the system to the area through line flushing. This is expected to bring residuals back to recommended levels. Crews will be working around the clock to resolve this issue.
In lieu of boiling, people may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes. Each residential customer within the affected, specified area will receive a case of water from Tyler Water Utilities on their doorstep. If water is needed immediately, cases will be available at the City University parking lot located behind City Hall at 212 N. Border Ave. Distribution will be between 7 and 9 p.m.
When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.
Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.